You have been receiving this message because of the difference of information that you provided through SMS and the information which has been recorded during the entry to Turkey. Please check all your information, initially your country information. Please make sure that you have used “-“ for the spaces, if there is any within any information. If you are certain about your information, you can get support through our +90850 477 0477 hotline.

You cannot receive HES code through your passport information. You have to use your National ID number for receiving HES code.

You have been receiving this error message for registering with another phone number. You can change your phone number through “my account” tab in the app or delete your account. You can get support through our +90850 477 0477 hotline should the problem continues.

Please make sure that you have entered the last four digits of your current National ID Card or the last four digits of the serial number on your (previous) identity card. Your identity information is verified through Directorate General of Civil Registration and Citizenship Affairs. If you are certain about your information and that there is a mistake, you can get your current information by applying to your local civil registry.

HES code acquisition and travel warrants are different procedures. You can get support from Ministry of Interior for travel warrant-related problems.

Personal risk status is specified in accordance with norms determined by Scientific Committee. You can apply to the healthcare facility you are tested in or your local Public Health Communicable Diseases Unit for details.

You must use the same identity document while creating your HES code and buying your ticket. If you have a ticket currently, you must get support from the related transportation company call center.

You can receive your HES code through sending an SMS to 2023, including HES, NATIONAL ID NUMBER, YEAR OF BIRTH, HES VALIDITY PERIOD (DAY); respectively and interspaced.

You can receive your HES code through sending an SMS to 2023, including HES, NATIONAL ID NUMBER, YEAR OF BIRTH, HES VALIDITY PERIOD (DAY); respectively and interspaced.

During your HES code acquisition, your identity information is verified through the systems of Directorate General of Civil Registration and Citizenship Affairs. Citizens with no valid period of residence cannot receive a HES code. If you are certain about your information, you can apply to your local civil registry.

You must fill in the form in https://register.health.gov.tr when you enter to Turkey. Your HES code is generated depending the information you provided in the form. Aforementioned form must be filled within 72 hours prior to travel.

You can receive your HES code through sending an SMS to 2023 including HES, NATIONAL ID NUMBER, LAST FOUR DIGITS OF TEMPORARY IDENTITY DOCUMENT, VALIDITY PERIOD (DAY); respectively and interspaced.

Audit teams only receive report details when you report.

Every citizen can get a HES code. The purpose of HES code is to protect healthy people from infection originated from COVID-19 patients or contacts leaving their isolation areas. Test positive and contact people are displayed as “risky” in HES while other people are “risk-free”.

HES codes are unique and specific to you. You can control and manage your HES code(s) as you like. You can generate HES codes for as long as you desire and you can share or delete them.