COVID-19: Utility Operational Changes

Utility Operational Changes

This page contains information from regulated utilities regarding customer service during the COVID-19 state of emergency in Maryland. On August 31, 2020, the Commission ruled to prohibit utility service terminations through November 15, 2020. More details in the press release. A more detailed order will follow.

Some utilities are reconnecting previously disconnected customers, setting up payment arrangements and helping customers access assistance programs. For additional information, please see the links below and contact your utility through its preferred method of communication (website, email, social media, etc).

Complaints involving utilities or energy suppliers can be filed on our website at https://www.psc.state.md.us/online-complaints/

Major Utilities:

BGE Taking Steps to Support Customers During Coronavirus Pandemic
BGE Strongly Urges Customers to Take Advantage of Flexible Payment Options and Energy Assistance in Advance of End of Moratorium on Service Terminations on Nov. 15

Delmarva Power Taking Steps to Support Customers During Coronavirus Pandemic
Delmarva Power Urges Customers to Act Now to Establish Payment Arrangements, Secure Energy Assistance

Pepco Taking Steps to Support Customers During Coronavirus Pandemic
Pepco Urges Customers to Act Now to Establish Payment Arrangements, Secure Energy Assistance

Potomac Edison: FirstEnergy’s Commitment to You
Potomac Edison: Bill Assistance Programs

Washington Gas: Our Response to COVID-19
Washington Gas: Energy Assistance

Gas utilities:

Chesapeake Utilities/Sandpiper Energy: Pandemic Response and Communications

Columbia Gas of Maryland: Keeping you safe during COVID-19

Elkton Gas COVID-19 Response and Preparedness

Emmitsburg Gas (UGI Utilities) COVID-19 Response Plan

Municipals and cooperatives:

A&N Electric Cooperative to Waive Disconnects and Associated Fees During State of Emergency

Choptank Electric COVID-19 Policy

Easton Utilities COVID-19 Updates

SMECO takes steps in response to health crisis

Somerset Rural Electric Cooperative: We Continue to Serve

Telecommunications:

Comcast Phone of Northern Maryland and Comcast Business Communications (the Commission regulates landline phone service only)

Verizon (the Commission regulates landline phone service only)

Water utilities:

Artesian Water Maryland

Greenridge Utilities

Maryland American Water Response to COVID-19