SSVF Website User Feedback Survey

The SSVF Website and University has been the central location for guidance, training materials and information related to the SSVF Program since 2011. SSVF is now exploring options to rework its website. We are reaching out to SSVF grantees to learn more about how they use the site, what they like and do not like about the site, and how we can improve the sites ability to deliver useful, timely guidance moving forward. Our goal is to ensure the SSVF website is a relevant destination to SSVF grantees and other stakeholders. Thank you in advance for taking the time to complete this and sharing your thoughts.

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* 1. Please enter your job title.

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* 2. How many years have you been working for the SSVF Program?

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* 3. Would you describe your service geography as...

Urban

Rural

Suburban

Mix of Geography Types

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* 4. Approximately how many Veteran households does your program serve each year?

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* 5. How often do you use the SSVF Website?

Multiple times a day

Once a day

Once a week

A few times a month

Once a month

A few times a year

Never

Only when directed by the Program Office to a specific item

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* 6. What types of documents or information do you go to the SSVF Website to find (Check all that apply)?

Program regulations and NOFA information

Weekly Blast Archives

Guidance related to SSVF initiatives

Materials from previous trainings and conferences

Guidance and tools relevant to SSVF services

Research

Program Practice guides

Other (please specify)

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* 7. In general, do you typically find what you’re looking for?

Yes

Sometimes

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* 8. What content would you like on the website that seems to be missing?

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* 9. How do you generally navigate the site to find what you are looking for?

I go directly to the site and find it

I go directly to the site but it usually takes a few tries before I find what I need

I google the document/guidance first then find it

I have everything I need bookmarked

Other (please specify)

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* 10. If you find the site difficult to navigate, what have you identified as the challenge or barrier?

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* 11. When you are looking for guidance on a new SSVF initiative or tool, how do you find it?

Use Google to get you to the SSVF site

Use the search on the VA site

Browse until you find it

I have everything I need bookmarked

Other (please specify)

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* 12. What do you like about the website? (features, content, functionality, navigation, ease of use)

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* 13. What do you dislike about the website? (features, content, functionality, navigation, ease of use)

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* 14. What other websites do you like and why do like them? Please share any preferred websites/platforms and the reason you prefer them (features, content, functionality, navigation, ease of use).

SSVF Website User Feedback Survey

Question Title

* 1. Please enter your job title.

Question Title

* 2. How many years have you been working for the SSVF Program?

Question Title

* 3. Would you describe your service geography as...

Question Title

* 4. Approximately how many Veteran households does your program serve each year?

Question Title

* 5. How often do you use the SSVF Website?

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* 6. What types of documents or information do you go to the SSVF Website to find (Check all that apply)?

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* 7. In general, do you typically find what you’re looking for?

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* 8. What content would you like on the website that seems to be missing?

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* 9. How do you generally navigate the site to find what you are looking for?

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* 10. If you find the site difficult to navigate, what have you identified as the challenge or barrier?

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* 11. When you are looking for guidance on a new SSVF initiative or tool, how do you find it?

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* 12. What do you like about the website? (features, content, functionality, navigation, ease of use)

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* 13. What do you dislike about the website? (features, content, functionality, navigation, ease of use)

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* 14. What other websites do you like and why do like them? Please share any preferred websites/platforms and the reason you prefer them (features, content, functionality, navigation, ease of use).

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* 15. Is there anything additional that you would like to share with us about the SSVF website?