2020 Schertz Public Library Survey

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* 1. Do you have a Schertz Public Library card?

Yes

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* 2. On average, how often do you visit the Schertz Public Library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 3. If you have not used the Schertz Public Library in the past year, why? (Select all that apply)

No real need

I purchase my own books/DVDs/magazines

Doesn't have what I want

Not aware of the services provided

Don't know where the library is located

Inconvenient location

Inconvenient hours

Don't read

Get books elsewhere

Too busy

Use the internet to get information

Use another library

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* 4. What do you consider to be barriers to utilizing our services? Below are broad categories, please use 'Other' to expand on your answers.

Fines or Fees

Language

Building Layout

Limited Handicap Parking

Other (please specify)

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* 5. How often do you visit the Schertz Public Library website?

Daily

Weekly

Monthly

Less than once a month

Never

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* 6. What do you visit the library website (schertzlibrary.org) for?

Find out when and where programs and classes are held

Access E-resources

Search the Library Catalog

Access my Library account

Other (please specify)

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* 7. What services do you use at the Schertz Public Library? (Select all that apply)

Programs/Classes

Collection Materials

Computer/Printers

Electronic Resources

Other:

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* 8. How would you rate each of the following Library services?

	Excellent	Good	Fair	Poor	Don't know/Not applicable
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Don't know/Not applicable
Collection (books, DVD's, music, newspapers, etc.)	Collection (books, DVD's, music, newspapers, etc.) Excellent	Collection (books, DVD's, music, newspapers, etc.) Good	Collection (books, DVD's, music, newspapers, etc.) Fair	Collection (books, DVD's, music, newspapers, etc.) Poor	Collection (books, DVD's, music, newspapers, etc.) Don't know/Not applicable
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Excellent	Programs (classes, storytimes, etc.) Good	Programs (classes, storytimes, etc.) Fair	Programs (classes, storytimes, etc.) Poor	Programs (classes, storytimes, etc.) Don't know/Not applicable
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Excellent	Online services (website, catalog, research databases, etc.) Good	Online services (website, catalog, research databases, etc.) Fair	Online services (website, catalog, research databases, etc.) Poor	Online services (website, catalog, research databases, etc.) Don't know/Not applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't know/Not applicable
Library Policies	Library Policies Excellent	Library Policies Good	Library Policies Fair	Library Policies Poor	Library Policies Don't know/Not applicable
Computers and printers	Computers and printers Excellent	Computers and printers Good	Computers and printers Fair	Computers and printers Poor	Computers and printers Don't know/Not applicable
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't know/Not applicable
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't know/Not applicable
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know/Not applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/Not applicable

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* 9. How important is each of the following Library services to you?

	Very Important	Important	Somewhat Important	Not Important	Don't know/Not applicable
Borrowing materials (books, DVD's, music, etc.)	Borrowing materials (books, DVD's, music, etc.) Very Important	Borrowing materials (books, DVD's, music, etc.) Important	Borrowing materials (books, DVD's, music, etc.) Somewhat Important	Borrowing materials (books, DVD's, music, etc.) Not Important	Borrowing materials (books, DVD's, music, etc.) Don't know/Not applicable
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very Important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat Important	Reference (research assistance from librarians) Not Important	Reference (research assistance from librarians) Don't know/Not applicable
Programs(classes, storytimes, etc.)	Programs(classes, storytimes, etc.) Very Important	Programs(classes, storytimes, etc.) Important	Programs(classes, storytimes, etc.) Somewhat Important	Programs(classes, storytimes, etc.) Not Important	Programs(classes, storytimes, etc.) Don't know/Not applicable
Computers and printers	Computers and printers Very Important	Computers and printers Important	Computers and printers Somewhat Important	Computers and printers Not Important	Computers and printers Don't know/Not applicable
Help using computers, printers, etc.	Help using computers, printers, etc. Very Important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important	Help using computers, printers, etc. Don't know/Not applicable
Study rooms/reading areas	Study rooms/reading areas Very Important	Study rooms/reading areas Important	Study rooms/reading areas Somewhat Important	Study rooms/reading areas Not Important	Study rooms/reading areas Don't know/Not applicable
Community meeting rooms	Community meeting rooms Very Important	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important	Community meeting rooms Don't know/Not applicable
Internet access	Internet access Very Important	Internet access Important	Internet access Somewhat Important	Internet access Not Important	Internet access Don't know/Not applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Very Important	ILL (Inter-library loan) Important	ILL (Inter-library loan) Somewhat Important	ILL (Inter-library loan) Not Important	ILL (Inter-library loan) Don't know/Not applicable
Online Services (website, catalog, research databases, etc.)	Online Services (website, catalog, research databases, etc.) Very Important	Online Services (website, catalog, research databases, etc.) Important	Online Services (website, catalog, research databases, etc.) Somewhat Important	Online Services (website, catalog, research databases, etc.) Not Important	Online Services (website, catalog, research databases, etc.) Don't know/Not applicable
Photocopier and Fax	Photocopier and Fax Very Important	Photocopier and Fax Important	Photocopier and Fax Somewhat Important	Photocopier and Fax Not Important	Photocopier and Fax Don't know/Not applicable
Newspapers and magazines	Newspapers and magazines Very Important	Newspapers and magazines Important	Newspapers and magazines Somewhat Important	Newspapers and magazines Not Important	Newspapers and magazines Don't know/Not applicable
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very Important	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat Important	Overall, how important is the library to you and your family? Not Important	Overall, how important is the library to you and your family? Don't know/Not applicable

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* 10. How do you find out about Schertz Public Library programs? (Select all that apply)

Schertz Library Website (schertzlibrary.org)

Flyers in the Library

Schertz Magazine

Social Media

Other (please specify)

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* 11. Which types of adult library programs would be of interest to you? (Select all that apply)

ESL/GED Classes

Performances (musical or theatrical)

Technology One-on-One Classes

Crafting Classes & Meet-Ups

Book Discussion Group

Movie Matinee

Open Mic Poetry Readings

Resume and Employment Workshops

Presentations on various health topics

Author Talks

I am not interested in attending library programs (please state the reason why in other)

Other (please specify)

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* 12. Which days of the week and times are you most likely to attend an adult library program? (Select all that apply)

Weekdays

Weekends

10 am- 2 pm

2 pm-5 pm

5:30 pm-8 pm

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* 13. If any, what conflict would prevent you from attending an adult library program?

Job Schedule

School

Daycare

Other Events Scheduled

Other (please specify)

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* 14. What time of the day is most convenient for you and your child(ren) to attend youth programs?

	Morning (9-noon)	Afternoon (noon-5pm)	Evening (5pm-8pm)
School-year:	School-year: Morning (9-noon)	School-year: Afternoon (noon-5pm)	School-year: Evening (5pm-8pm)
Summer:	Summer: Morning (9-noon)	Summer: Afternoon (noon-5pm)	Summer: Evening (5pm-8pm)

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* 15. Please check the response that best applies to you:

My child has attended a youth library program in the last year.

My child has NOT attended a youth library program in the last year.

2020 Schertz Public Library Survey

Question Title

* 1. Do you have a Schertz Public Library card?

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* 2. On average, how often do you visit the Schertz Public Library?

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* 3. If you have not used the Schertz Public Library in the past year, why? (Select all that apply)

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* 4. What do you consider to be barriers to utilizing our services? Below are broad categories, please use 'Other' to expand on your answers.

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* 5. How often do you visit the Schertz Public Library website?

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* 6. What do you visit the library website (schertzlibrary.org) for?

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* 7. What services do you use at the Schertz Public Library? (Select all that apply)

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* 8. How would you rate each of the following Library services?

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* 9. How important is each of the following Library services to you?

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* 10. How do you find out about Schertz Public Library programs? (Select all that apply)

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* 11. Which types of adult library programs would be of interest to you? (Select all that apply)

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* 12. Which days of the week and times are you most likely to attend an adult library program? (Select all that apply)

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* 13. If any, what conflict would prevent you from attending an adult library program?

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* 14. What time of the day is most convenient for you and your child(ren) to attend youth programs?

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* 15. Please check the response that best applies to you:

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* 16. How does the Library benefit you or the community?

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* 17. How could the Library or its services be improved, if at all?

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* 18. What would encourage you to come back to the Library?

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* 19. Anything else we should know? Or anything from above you would like to expand on?